HOW CAN WE HELP YOU?

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Order

The package will be delivered in 2 to 6 working days, except for remote or difficult to reach areas, excluding Saturdays and holidays.

It is not possible to change the orders already forwarded nor the shipping records connected to them.

You must proceed with the cancellation of the order and then repeat the purchase operation.

If you have made the purchase as a registered user, log in, click the order number and then click "Cancel order"

If you purchased as a Guest user, click 'View your order' from the order confirmation you received by e-mail or from the website, click Login and then 'Forgot password' to create a password to access your Profile and then on " Cancel order "

NB: If the "Cancel order" link is disabled, it means that the purchase can no longer be canceled because it will be in the final stage of preparation and it is no longer possible to prevent its shipment; the only solution is to refuse the withdrawal and return it to the sender

If the order cannot be canceled, it is because it is already in the preparation phase, contact us for assistance, communicating the order number.

In case of no stock of the selected product in our online warehouse, it will be sent to you from our physical stores.

 Please note that items shipped from physical stores:

- can only be delivered to the EU: Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, Germany, France, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Holland, Principality of Monaco, Poland, Portugal, Czech Republic, Slovakia, Romania, Slovenia, Spain, Sweden, Hungary. Non-customs areas are excluded (eg Livigno, Campione d'Italia, Jersey Islands, Gibraltar, Canary Islands etc.) Exclusions: USA and UK, post office boxes, post offices, hotels and similar organizations. Unless the recipient is employed and recognizable at these facilities; non-customs areas; countries not indicated in the answer to the question “To which countries do you deliver?”;

- they can be changed within 30 days from the date of purchase, in any physical store with the same sign as the brand purchased and with the courtesy receipt received with the goods. This option is valid only in stores in Italy;

- in the event that one or more items received show defects we will collect and refund. It is not possible to request a replacement. Click on the question "What should I do if I have received a defective item?";

If you have received a Coupon to take advantage of a discount for your purchases, proceed to activate your personal code at the Checkout of your cart, by entering it in the appropriate box.

Each discount code is unique and has a predetermined validity period.

Yes, you must send the request by the end of the month with respect to the date of your purchase to our address customer@k-way.com, indicating the order number and complete billing information.

The document will be sent to you in the fiscal drawer by the fifteenth day of the month following the date of the delivery document. It will not be possible to issue and send the invoice when not requested in the phase indicated above.

The prices presented to the public are set following suggestions from the producer and they are intended to comply with Iva. The currency indicated is in Euros.

Payments

These are the methods available:

 - Credit Card

- Pre-paid Card

- PayPal

- PayPal Recurring Payments

- AmazonPay

Card payments will activate the secure servers on the website which adheres to SSL security standards. The transfer of card data is completely secure.

The insertion of sensitive data takes place in a completely secure manner with total guarantees for the customer. The website’s security system consists of a TCP/IP protocol with 128 bit encryption, certified by VeriSign.

After payment details are collected, the bank who provided the card will take the customer to the international authorisation process and confirmation will be received to state whether payment has been successful or not.

Delivery time and costs

The package will be delivered in 2 to 6 working days, except for remote or difficult to reach areas, excluding Saturdays and holidays.

When the package is entrusted to the courier, you will receive an e-mail with the link to the carrier's page useful for monitoring the progress of the shipment.

You can find out the status of the order directly from your personal profile by logging in and entering your e-mail / username and Password.

If you purchased as a Guest user, click 'View your order' from the order confirmation you received by e-mail or from the website, click Login and then 'Forgot Password' in order to create a password to access your Profile.

For orders over € 110 it is free.

For orders of less than 110 euros, the costs are as follows:

- € 4.90 in Italy

- € 9.90 in Europe

- € 19.90 in the UK and USA

We ship to the countries below:

EUROPE EU: Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, France, Greece, Hungary, Ireland, Italy,
Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Principality of Monaco, Portugal, Poland, Romania, Slovakia, Slovenia, Spain, Sweden. Duty-free areas
are excluded (for example Livigno, Campione d’Italia, Channel Islands, Gibraltar, Canary Islands etc. )

USA: only for users with profiles registered in the USA.

UK: only for users with profiles registered in the UK.

Restrictions:
Delivery to:

PO boxes, post offices, hotels or similar organizations unless the recipient is employed at the location;duty-free areas;countries not mentioned prior.

Depending on the delivery location, we use the following courier services: SDA EXPRESS COURIER S.P.A. , GLS ITALY, BRT Corriere Espresso , DHL International.      

Unless otherwise indicated, the products are shipped from the main warehouse, located in Turin. It is possible that some products are shipped from K-Way single-brand physical stores.

Usually, the courier will attempt to deliver again the following day. In the case that your package goes into holding, you will receive advice at the email account you registered with. The email will explain why delivery failed and how to release the package.

Contact us in a timely manner. We will then provide the courier with new delivery instructions.

If our customer service team receives no release request within five working days, the shipment will be automatically returned to our warehouses and a refund will be made.

We are committed to meeting delivery times but delays can occur when:

- The order is sent during a sales or promotional period

- A product isstored at a warehouse other than the main one

- The order wasmade on a non-working day

- Unprecedented events occur beyond our control

- Your package has gone back into storage (delay after delivery could not be received at the specified address)

Check that you have provided the correct address data and specified the name on any intercom system. In any other case, contact us

Returns and refunds

Item(s) shipped from K-Way.com warehouse (K-Way)

We do not exchange products but you can send it back for a refund. You can then make a new order and buy an item that you are interested in.

If a product is faulty, please visit the “Returns and refunds” section, “What do I need to do if I have received a faulty item?”
All customised goods are made especially for you so returns are not possible unless the item is faulty.

If you have received a faulty customised product, please visit the “Returns and refunds” section, “What do I need to do if I have received a faulty item?”; Item(s) shipped from a physical store

Items shipped from a physical store can be exchanged/replaced in any physical store with the same sign as the Brand purchased.

Show the receipt within 30 days from the date of purchase and the item that you want to exchange/replace. You will be able to change the item with one of equal or higher value (adding the amount difference) than the one purchased in the original order.

After the change in a physical store it will no longer be possible to proceed with the online return of any items in the order. This service is only reserved to stores in Italy.

Attention:

The link for entering the return request is active in your Account as soon as all the goods included in the order have been delivered and the request can
only be sent once. In case you intend to return products at a later time you must Contact us.        

 

You have 30 days from delivery in which to fill in the online form for the return of one or more products.

Log in to the website using your username and password. Click on Account and then ‘Past Orders’ and use the ‘Return orders’ function. Insert the information
requested. You will then receive a conformation email with the return number and instructions on how to send the goods back.

Do not follow this process if you have received faulty goods but visit the section "What do I need to do if I receive a faulty item?" instead.  

If you purchased via Amazon Pay or PayPal Express Checkout you can access the site by configuring a password directly on our site. Click on "Login" and then on "Password Assistance"

Enter the email or username used to place the order and configure the password. Once the new password has been created, you can check the status of your order, return the products, or give consent to receive our newsletters, and always be informed of news and offers.

You need to complete the return request (sends you back to point How can I return one or more products) and send the items back within 30 days or bring it at the nearest shop you have choosen between the conventioned ones, in accordance with article 52 of the Italian Consumer Code (6th September 2005).

You can return one or more items and make a single package of all products for which you wish to receive a refund.

During the return procedure you can decide whether:

- procedure by post/courier to K-Way.com warehouse (K-Way). This is at your charge and responsibility and can be carried out using the means you consider most convenient (post, courier, etc...) In both cases, the goods must be intact, never worn and packed in their original packaging - if this is not available, it must be replaced by packaging suitable for shipment by post or courier. The label acquired from the return procedure must be attached to the package.

Log-in to your account and fill in the online form. Enter the required information. You will receive a confirmation e-mail with a return number and a summary of your
request. In all cases, the refund will be made when the goods return to the main warehouse, you will receive an e-mail updating your return file and the e-mail confirming the refund management. You will receive a confirmation email that the refund has been processed within a few days and by the time set out by our terms of sale

The refund will be made within 14 days of the return according to article 56 of the Consumer Code modified on 21st February 2014.

The refund will be made into your account by:

- Bank transfer into the same account used by card to make the purchase;

- Into your PayPal account for purchases made by PayPal;

- By a bank transfer into a current account by filling in the refund details if payment was made with cash on arrival.

Additional costs for delivery will not be refunded.

In the event that you receive a faulty item, contact us as quickly as possible within eight days of receiving the item. Contact Us and take care to state:

- Order number

- What product is affected, indicating the model and code on the label which accompanies the item;

- Send a couple of photos showing the defect.

Customer Service will respond as soon as possible and provide all the necessary assistance.

Should defective items have been sent from a physical store, we will collect them and provide a refund at our own expense. It’s not possible to request a substitution. Use Contact Us (link) and follow the instructions as stated.

In order to exercise your right of return, the product must be in good condition along with its own tag and its original packaging if provided
(plastic bag or box depending on the item).

That means to say that the products returned are in as-new condition, they must not be used or washed but only tested.

In the event that failure to comply with these indications leads to a reduction in the value of the product, we can hold you responsible for this reduction in value, therefore you will be contacted by our Assistance to organize the return to your address of the goods that do not comply with the return conditions, which cannot be refunded to you.

If you purchased as a Guest user, click 'View your order' from the order confirmation you received by e-mail or from the website, click Login and then 'Forgot Password' in order to create a password to access your Profile.

                     

Pickup in store

Collecting your order in the store is very simple. Add the item to your cart and before making the payment, select the "Withdrawal" option under "Delivery method". If the option is available for the items you are purchasing, you can confirm the collection in the store, otherwise you will read "The order is not available for collection.

Enter a shipping address "and you will have to continue indicating a name and address where to have the package delivered.Attention: the collection service at the point of sale is only available for points of sale located in Italy and participating in the initiative.

When your order is ready, you will receive an email.

You have five days to collect your order, afterwards the goods will be automatically returned to sender and you will be reimbursed.

These are the methods available:

 - Credit Card

- Pre-paid Card

- PayPal

- PayPal Recurring Payments

- AmazonPay

Log in using your username and password. Click on ‘Account’ and then ‘Past Orders’ and use the ‘Return Order’. You’ll receive a confirmation email stating the return number and with details on how to return the order.

You can see further information at point "What are the return options and costs?"

The ability to return or collect from a physical store is currently reserved to Italy and at shops indicated once your postcode is entered. If you cannot find a local store, you can have your order delivered. Visit section "How can I return one or more products"

Account Newsletter & Privacy

In order for us to process your order/orders we need some information about yourself; your delivery address, billing address, email for important messages etc. By creating this Customer Account, you can also enjoy all of our services on office: package tracking, goods return, find out about your previous orders, etc. All of this information on your Customer Account will be used only used for commercial relations with (site name).

This information will not be released or sold to third parties. You can modify your account at any time on the online Customer Account. Information can be completely deleted from our database should we receive a simple written request.

Click here and select “Register”.

Communication in reference to Art. 13 of EU Regulation 2016/67 and related applicable regulations to K-Way.com website

In accordance with art. 13 of EU Regulation 2016/679 (the “Regulation”), and with applicable regulations on the subject of Privacy, K-Way S.p.A. with sole proprietorship (hereinafter “Company” or “Owner”), hereby declares that the personal data provided by you or acquired through the online purchase of products by the brands K-Way is exclusive license holder offer Italy (hereinafter “Products”) will be processed according to current regulations and in full respect of the principles of fairness, legitimacy, transparency and safeguarding of privacy thereby envisaged.


Purpose of the processing and nature of the provision of data

Data processing will be aimed at:

a) the fulfillment of legal obligations; The provision of personal data for these purposes is a legal obligation. Failure to provide the data will prevent the Company from carrying out the activity requested by you which presupposes the fulfillment of a legal obligation by the Company itself;

b) the fulfillment of the obligations deriving and connected to the contract, such as, by way of example only, execution of transport services and after-sales assistance to customers; The provision of personal data for these purposes is a contractual obligation. Failure to provide data will make it impossible for the Company to conclude the contract;

c) performance of direct marketing activities, such as the sending - also by e-mail, SMS and MMS - of advertising material and communications with promotional content in relation to products or services provided and / or promoted by the Data Controller or by his business partners, including gifts; The provision of data for this purpose is optional. The refusal to give the relative consent to the processing involves the impossibility for the Company to follow up the activities indicated above;

d) conducting direct marketing activities, such as sending – also via e-mail, SMS and MMS messages - advertising and promotional material related to products or services provided and/or promoted by the Legal Basis

The legal basis for data processing is:

Data processing methods

Personal data will be processed using paper-based and digital tools, and implementing appropriate safety measures to protect the safety and privacy of your personal data, and regarding profiling, to safeguard your rights, freedom, legitimate interests, and in particular to safeguard your right to obtain human intervention on behalf of the Controller, to express your opinion and to challenge any decision.

Personal Data Recipients

The data gathered will be used exclusively within the aims listed above on the Italian territory.

Data processing will be carried out by Controller employees and/or subjects identified and authorized by the Controller to process the data.

The data provided will be not distributed or made public. The data may be communicated to:

The data will be processed by employees of the Data Controller and / or by persons specifically identified by the Data Controller as authorized processing personnel.

Data retention

In accordance with the principles of proportionality and necessity, the data will not be stored for periods longer than those essential to achieve the aims listed above, except for legal obligations.

Rights of concerned parties

The subjects personal data refers to have the right to obtain at any moment confirmation whether data regarding them is being processed, and if that is the case may access the data and information referred to in art. 15 of Regulation, to obtain a copy of said data or relative rectification (art. 1 and 16).

Subjects concerned may also request data deletion, processing limitation, mobility and to complain to overseeing authority and oppose, for
legitimate reasons, their processing (art. 17).

These rights may be exerted via written communication to be sent to: customer@k-way.com

Processing controller

Processing controller is K-Way S.p.A. with sole proprietor, located in Milan,Via Dell'aprica 12, 20158.

A list of data processing external supervisors has been published on the Controller’s website.

Data Protection Officer (“D.P.O.”)

The contact email address of the D.P.O. is: dpo@seefree.it

Click here and insert your credentials.

You can change your password, email address, phone number, or address in the ‘Personal Data’ section within ‘my profile’.

Click here, Follow the instructions and you will immediately receive the password reset confirmation.

1. Click here and log in

2. Go to "Account" > "My profile and "Personal information"

3. Click on "Cancel my registration"

4. Click "Confirm"

You will be redirected to the registration page and you will
receive a confirmation email that your account has been deleted.

COMMUNICATION IN REFERENCE
TO ART. 13 OF EU REGULATION 2016/679 AND RELATED APPLICABLE LEGISLATION 

 This communication refers to art. 13 of EU Regulation 2016/679 (“Regolamento”) and related applicable legislation.

The newsletter is sent by email to those who have expressly requested it by filling the form on this page and authorizing K-Way S.p.A. with sole proprietor (“Controller”) to process their personal data.

 Purpose of processing

 Personal data provided by users are aimed at sending newsletters related to products baring brands owned by K-Way S.p.A. with sole proprietor

Data processing procedures

Personal data will be processed with paper-based and/or digital tools, and with security measures
adequate at guaranteeing the safety and privacy of your personal data,
according to current legislation.

 Legal Basis for Processing

 The legal basis for data provision is derived from the concerned party’s consent.

 Data retention

In accordance with the principles of proportionality and necessity, the data will not be stored for periods longer than those necessary to achieve the aims listed above. 

Mandatory Data Provision

Data provision is optional, but in its absence it will be impossible to provide the newsletter service.

Data Communication and Sharing

Personal data gathered for the purpose stated above will not be communicated or shared with third parties. Personal data may be viewed by authorised processing officers employed by the Company.

If necessary to carry out maintenance activities related to the technical side of the website, data related to the newsletter service may be processed by subjects invested with maintenance duties.

A list of data processing external supervisors has been published on the Controller’s website.

Processing controller

Processing controller is K-Way S.p.A. with sole proprietor, located in Milan, Via Dell'aprica 12, 20158.

 Rights of concerned parties

 The subjects personal data refers to have the right to obtain at any moment confirmation whether data regarding them is being processed, and if that is the case may access the data and information referred to in art. 15 of Regulations, to obtain a copy of said data or relative rectification (art. 15 and 16).

Subjects concerned may also request data deletion, processing limitation, mobility and to complain to overseeing authority and oppose, for legitimate reasons, their processing (art. 17).

These rights may be exerted via written communication to be sent to: customer@k-way.com

 CANCELLING THE SERVICE

To stop receiving the newsletter, click on "Remove subscription", found at the bottom of all emails received.

 

Use the function “to unsubscribe from the newsletter on the website click here” available on the bottom of the newsletter received from the website.

Or

Click here, login to “Your Profile”, go to “Personal Data” and delete the active flag in the dedicated section “Yes, I want to know Discounts, Special Offers and New Products first!” To apply the changes, click on the “Confirm” button.

Communication in reference to art. 13 of EU Regulation 2016/679 and other applicable regulations

 In accordance with art. 1 of EU Regulation 2016/679 (“Regulation”), and of all applicable Privacy regulations, BASICNET S.p.A. con Socio Unico, as Processing Controller of your personal data, informs you that the personal data provided by you or acquired when registering for the BasicCard fidelity scheme (“BasicCard”) will be processed according to current legislation and standing principles of propriety, legitimacy, transparency and discretion.

Processing purposes

Data processing will be carried out to achieve the following aims:

Legal basis for processing

The legal basis for processing rests on the concerned party’s consent.

Nature of data provision

Data provision is optional for purposes listed above at the letter a, but it is necessary and essential to issue a BasicCard: in its absence it is impossible for the concerned party to receive a BasicCard. For purposes listed above at the letter b) and c) data provision is optional and refusal to provide consent results in the
impossibility for the Controller to carry out marketing and profiling activities as specified, but does not prevent the concerned party from obtaining a BasicCard and accessing the services this entails.

Data processing procedures

Personal data will be processed with paper-based and/or digital tools, and with security measures adequate at guaranteeing the safety and privacy of your personal data, as well as regarding profiling, protect your rights, freedom, legitimate interests, and in particular to protect your right to require human intervention on behalf of
the Controller, to espress your opinion and oppose the decision.

Data communication and sharing

Personal data gathered will be processed for the purposes listed above on the Italian territory.  Personal Data will be processed by employees of the Controller explicitly appointed and authorized. The data provided will not be shared or communicated to third parties. However the data may be made available to:

Data retention

In accordance with the principles of proportionality and necessity, the data will not be stored for periods longer than those essential to achieve the aims listed above.

Rights of concerned parties

The subjects personal data refers to have the right to obtain at any moment confirmation whether data regarding them is being processed, and if that is the case may access the data and information referred to in art. 15 of Regulations, to obtain a copy of said data or relative rectification (art. 15 and 16).

Subjects concerned may also request data deletion, processing limitation, mobility and to complain to overseeing authority and oppose, for legitimate reasons, their processing (art.17).

These rights may be exerted via written communication to be sent to: basiccard@basicbank.net

Processing controller

The Processing controller is BASICNET S.p.A. based in Largo Maurizio Vitale, 1, 10152 Torino TO.

A list of external processing supervisors has been published on the Controller’s website. 
 

EXTENDED COOKIE POLICY

Our Cookie Policy

The following information is provided by K-Way S.P.A., as the data controller of the website K-Way.com, pursuant to privacy legislation, taking into account the Provision of the Guarantor Authority no. 231 of 10 June 2021 "Guidelines for cookies and other tracking tools" (Published in G.U. n. 163 of 9 July 2021), the Provision of the Guarantor Authority 8 May 2014 (Published in G.U. n. 126 of 3 June 2014) and the EU Reg. 2016/67 (hereinafter the "Regulation"), as well as the applicable law.

WHAT COOKIES ARE AND WHAT THEY ARE FOR

Cookies are information (small text strings) created by a server that are placed on your browser when you visit a website. Cookies perform various and important functions within the network (i.e. execution of computer authentication, session monitoring, storage of information on specific configurations regarding users who access the server, storage of preferences).
Cookies allow information on visitor preferences to be stored, they are used in order to verify the correct functioning of the site and to improve its functionality
by customizing the content of the pages based on the type of browser used, or to simplify navigation by automating procedures (eg . Login, site language), and finally for the analysis of the use of the site by visitors.

Privacy Policy

Cookie Policy

You are buying from:

K-Way.com
c/o K-Way con socio unico S.P.A.
Via Dell'aprica 12
20158 Milano
Italia
Tel +39 011 26171
Fax +39 011 2617595
P. I.V.A 11606200969

Registered to the Company Office in Milan.

Every purchase from our sites is regulated by the terms and conditions which we reserve the right to change. Any changes will become effective from the time when they are published on this site.

Products and Guarantees

We guarantee the quality of service by submitting our products to a high standard of quality control. We guarantee that our products conform to Italian and European Union (EU) standards when applicable. In the case that there is an issue with a product, get in touch as quickly as possible using ‘Contact Us’.

The warranty covers all products on the market for two years. No warranty is waived according to the regulations of a different country should you be resident in a country outside of the EU.

Visit section "What should I do if I’ve received damaged goods?"

Click here to check the authenticity of your product using the serial number!

Size Tables

With every product’s label, you will find a size guide and you can see the advice attached.

Still haven't found an answer?

Contact us through our fast chat Monday to Friday, 9 a.m. to 6 p.m.