Delivery time and costs
The package will be delivered in 2 to 6 working days, except for remote or difficult to reach areas, excluding Saturdays and holidays.
When the package is entrusted to the courier, you will receive an e-mail with the link to the carrier's page useful for monitoring the progress of the shipment.
You can find out the status of the order directly from your personal profile by logging in and entering your e-mail / username and Password.
If you purchased as a Guest user, click 'View your order' from the order confirmation you received by e-mail or from the website, click Login and then 'Forgot Password' in order to create a password to access your Profile.
For orders over € 100 it is free.
For orders of less than 100 euros, the costs are as follows:
- € 4.90 in Italy
- € 9.90 in Europe
- € 19.90 in the UK and USAsti super
EUROPE EU: Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, France, Greece, Hungary, Ireland, Italy,
Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Principality of Monaco, Portugal, Poland, Romania, Slovakia, Slovenia, Spain, Sweden. Duty-free areas
are excluded (for example Livigno, Campione d’Italia, Channel Islands, Gibraltar, Canary Islands etc. )
USA: only for users with profiles registered in the USA.
PO boxes, post offices, hotels or similar organizations unless the recipient is employed at the location;duty-free areas;countries not mentioned prior.
Depending on the delivery location, we use the following courier services: SDA EXPRESS COURIER S.P.A. , GLS ITALY, BRT Corriere Espresso , DHL International.
Unless otherwise indicated, the products are shipped from the main warehouse, located in Turin. It is possible that some products are shipped from K-Way single-brand physical stores.
Usually, the courier will attempt to deliver again the following day. In the case that your package goes into holding, you will receive advice at the email account you registered with. The email will explain why delivery failed and how to release the package.
Contact us in a timely manner. We will then provide the courier with new delivery instructions.
If our customer service team receives no release request within five working days, the shipment will be automatically returned to our warehouses and a refund will be made.
We are committed to meeting delivery times but delays can occur when:
- The order is sent during a sales or promotional period
- A product isstored at a warehouse other than the main one
- The order wasmade on a non-working day
- Unprecedented events occur beyond our control
- Your package has gone back into storage (delay after delivery could not be received at the specified address)
Check that you have provided the correct address data and specified the name on any intercom system. In any other case, contact us.
Still haven't found an answer?
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